Office Team Job Description 

Office team members are the face of our business as you are the first person our guests interact with. These team members need to bring the “WOW” factor; being comfortable speaking to guests, adults/children alike, over the phone and in-person is a big part of this role. Becoming knowledgeable in our policies and procedures is a must as you also act as an adventure agent where booking reservations, arrangning group outings or other sales, help the business grow. Don’t fear, you’re not always trapped indoors, our Office Team is also trained in Ground School procedures to assist the Adventure Team when needed. Our daily goal is to help all guests feel excited and ready at the beginning of their adventure.   Office team members are trained to be check in hosts, office hosts, party hosts, and floating harness hosts. 

Training is provided with the expectation of the following: 

Pass a 4-day Office Training  

Pass a 4-day Ground School Training  

Office Team members are expected to fulfill the following duties: 

• Create a welcoming environment and greet guests with a friendly demeanor while providing information, rules, guidelines and procedures  
• Assist with guest check-in, waivers and merchandise sales 
• Answer phone calls, provide callers with park information, and ticket sales 
• Checking and returning voicemails 
• Monitoring and maintaining info email account 
• Using our point-of-sale software to book reservations, follow up on leads, and provide quotes 
• Help maintain park facilities and keep the office space a clean, friendly environment  
• Hosting birthday parties and special groups  
• Floating between the Office and Ground School 
• You will be on your feet moving around throughout the workday

(The outlined duties in this description are the minimum job tasks required for employment. You may be asked to perform activities and duties above and beyond the listed requirements.) 

Becoming part of the team also offers a wide variety of bonuses such as: 

• Flexible schedules 
• Unlimited individual climb time! 
• Once a month you can bring 5 friends/family to climb with you for free! 
• Invitations to our monthly staff cookout, where all staff get the chance to socialize and enjoy food straight from the grill 
• 25-50% discounts on all merchandise and snacks  
• Staff issued T-shirts, long sleeve, and hoodie 

Adventure Team Job Description 

Adventure team members are the heart of the business. Team members spend days either working at Ground School or out in the Park. Ground school is where you will personally guide groups of 10 or more guests through the various parts of training. Park days require you to monitor the safety of all climbers as they tackle our various aerial trails. Regardless of which area our Adventure Team members are working, you can expect to spend each day speaking to adults and children from all over our local area. Ground School and the Park are both physically demanding as you will be wearing a harness all day, training guests, and climbing to assist guests. Just think, how cool would it would be to work in the woods every day for your job?  

Training is provided with the expectation of the following: 

Pass a 4-day training with our rescue equipment 

Pass a 4-day general training 

Adventure Team members are expected to fulfill the following duties: 

• Supervise all climbers and assist them on the trails as necessary 
• Performing daily trail and equipment inspections 
• Greet and engage with guests while offering excellent customer service 
• Outfit guests with appropriate equipment and guide them through instructional safety training 
• Assist with general site maintenance and special projects which may include manual labor 
• Maintain the parks facilities and keep them clean 
• Participate in ongoing skills training 

(The outlined duties in this description are the minimum job tasks required for employment. You may be asked to perform activities and duties above and beyond the listed requirements.) 

Becoming part of the team also offers a wide variety of bonuses such as: 

• Flexible schedules 
• Unlimited individual climb time! 
• Once a month you can bring 5 friends/family to climb with you for free! 
• Invites to our monthly staff cookout, where all staff get the chance to socialize and enjoy food straight from the grill 
• 25-50% discounts on all merch and snacks  
• Staff issued T-shirts, long sleeve, and hoodie