Park Policies and FAQ's

Tree Trekkers 

Guidelines for A Good Time!

Graphic of Bigfoot showing what to wear at adventure park
Graphic of female bigfoot showing what not to wear at adventure park

PARK POLICIES 

Please review the following park policies so that all of our guests may enjoy the best possible park experience: 


Liability waiver and safety training

Everyone on the property must sign a liability waiver. Participants under the age of 18 must have a parent or legal guardian sign a waiver for them. A signed waiver is valid for the Tree Trekkers calendar year. Haven’t signed your waiver yet? Completing your waiver online, ahead of time, speeds up your check in process. A link to the waiver will be included in your reservation confirmation email labeled "Group Waiver Management".  You can also sign your waiver online by clicking the BLUE "SIGN WAIVER" BUTTON at the the bottom of the screen. 


In the case of a group event, all parent/guardians of minors must sign a liability waiver in advance. The waiver must be signed by the legal parent or guardian. All participants must participate in required safety training prior to climbing. 


Weight Limit: 30lbs-250lbs

Guests must meet the required weight limit and fit correctly in our harnesses.  A properly fitted harness will have at least 1 inch of webbing pulled through each buckle.  We reserve the right to refuse participation if these requirements are not met.  Guests will be given a full refund.


Age Limits

4-7 yr olds must be accompanied by an adult climber.

Ages 15 yrs and younger need to have an adult chaperone on the property during their visit.


Smoking, tobacco, alcohol and drug policy

There is no smoking, tobacco use, or drugs, permitted on the property. All guests must be of sound mind and not under the influence of any mind-altering substance. Alcohol is not permitted.

 

Cancellations

We understand that things happen and we will work with you to reschedule your adventure.

 

General admission bookings can be cancelled up to 1 week in advance, for a full refund, or we’d be happy to help you reschedule. If less than 1 week notice is given, you can reschedule for a future date or an account credit will be issued. 

 

Groups and birthday parties require a 50% deposit at the time of booking. Cancellations must be 1 week prior to reservation date for a full refund. If less than 1 week notice is given, you can reschedule for a future date or receive an account credit for the deposit amount to be used at a future date.  Account credits never expire and can be used for any park products.


Weather cancellations

If you wake up and Mother Nature is raining on your parade, just give us a phone call and we’ll be happy to reschedule your reservation.  The park does remain open in light rain.

Sometimes Mother Nature is a real “bummer”. If we’re having extreme weather, such as heavy winds, severe thunderstorms, lightning, downpours, ice, snow, or an extremely high heat index, we may have to close the course. (We use The Weather Channel for all of our weather information.)  If this is the case, we will reschedule your climb or provide a rain voucher for future use. 


"No shows" will NOT be eligible for a refund or be rescheduled. If you are running late or unable to make it to your scheduled time, please call so we can assist you.  301-888-8735


Personal conduct

Tree Trekkers is a family friendly recreational establishment. Proper conduct is required.

Please no profanity; including verbal, on clothes, and in music. Please be polite and courteous to those around you. Preserving the woodlands means keeping them clean. REDUCE, REUSE, AND RECYCLE.


Proper clothing attire

CLOSED-TOED SHOES ARE HIGHLY RECOMMENDED IN ALL AREAS OF THE PARK, even if you are not participating on the course. 


On the course:

● Sneakers or hiking boots are required, NO CROCS, heels, or any type of open-toed shoes such as sandals or flip flops are permitted

●No jewelry is permitted. This includes dangling earrings, necklaces, and bracelets 


● Long hair must be tied back


● You must wear your harness and safety equipment at all times while on the course, please wear clothing that a harness can easily and comfortably fit over, you may not share your harness


● We recommend wearing athletic clothing or hiking style clothing


● You may wish to wear a ball cap, beanie, or bandanna 


● No chewing gum or anything in your mouth that can cause a choking hazard


● We recommend leaving all valuables and personal belongings locked in your car; Tree Trekkers is not responsible for lost or stolen items (we do have a key holder rack at the harness shed for your convenience.)   


Gloves: Gloves are recommended, but not required.  Customers can bring their own gloves or purchase a pair at Tree Trekkers.


Walking paths and pavilions


Walking paths

Our park has several walking paths, under the course, that we encourage all guests to enjoy. Please stay on designated pathways between the ropes. Please do not litter. Everything that comes in with you, must go out. Please do not break off branches of trees, pick berries or flowers. 


Picnic pavilions
Please keep picnic tables and pavilions clean. Our pavilions and tables are available on a first-come, first-serve basis. Keep in mind that pavilions and tables are available for rental and may be reserved for groups and events. Outside food and drink is permitted. Be sure to remove all trash and items (food, decorations, water bottles) that you bring into the park. We have garbage cans located throughout the park and at each pavilion. Plan for a picnic style lunch or take advantage of Il Forno Express delivery. Glass is not permitted in the park. 


Wildlife encounters and pet policy 

Part of forest conservation is protecting the wildlife that lives there. During your visit with us the most common wildlife you will see are squirrels, rabbits, deer, a variety of birds, and of course insects. If you are fortunate enough to observe our wildlife, please keep a respectful distance (recommended 3 ft away). If you would like to observe an animal’s normal behavior in their natural habitat, it is best to remain very quiet, calm, and still.  If you see an animal that appears to be sick or injured, please notify a staff member immediately.


Pets

No pets of any kind are allowed on Tree Trekkers property.





YOU'VE GOT QUESTIONS...

WE'VE GOT ANSWERS




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Frequently Asked Questions

Got a question? We’re here to help.

  • WHAT SHOULD I WEAR?

    On the course:

    • Sneakers or hiking boots are required.  Heels, crocs, or any type of open toed/opened heel shoes are not permitted
    • Jewelry is not permitted. This includes dangling earrings, necklaces, and bracelets 
    • Long hair must be tied back
    • Harness and safety equipment must be worn at all times while on the course; please wear clothing that a harness can easily and securely fit over
    • Athletic clothing or hiking style clothing is recommended
    • Ball caps, beanies, or bandanas are optional
    • Dress according to the weather; a rain jacket or coat can be worn over your harness

    CLOSED TOED/CLOSED HEEL SHOES ARE HIGHLY RECOMMENDED IN ALL AREAS OF THE PARK  


  • WHO IS ALLOWED TO PARTICIPATE IN THIS ADVENTURE?

    Tree Trekkers is designed to be an adventure for most people and abilities.

    • Recommended for ages 7+
    • 4-7 yr olds must be accompained by an adult climber 18 yrs or older
    • Participants must weigh between 30-250lbs and properly fit in our harnesses
    • All participants must be of sound body and mind
    • If you are pregnant, have heart issues, recent injuries, or a serious health problem this adventure is not for you, for any health concerns about climbing please contact your doctor before climbing
    • All participants and spectators must sign a waiver to remain on the property

  • DO I NEED TO MAKE A RESERVATION?

    We HIGHLY recommend making a reservation online through our website. Booking in advance ensures you will have a spot at the date and time you select. Weekends and holidays are always busy and spots fill up fast. You will also need to fill out a waiver when you book. By booking and filling out your waivers online, before you arrive, you will have a quicker check in process at the park. 

  • DO I HAVE TO SIGN A WAIVER?

    YES.  All persons on the property are required to sign a waiver.  You can sign your waiver ahead of time or at the park during check in.  It is highly recommended that you sign your waiver in advance.  If you are part of a group, please go to your confirmation email and click on the group waiver management link, then fill out your waiver so it will be attached to your group.  Group leaders can use the group waiver management link to assign  waivers to climbers and nonparticipants. This link can also be used to track who has and has not signed waivers in your group.

  • HOW DO I REDEEM A GIFT CERTIFICATE OR VOUCHER?


    If you have an email with your gift voucher please go to that email and click the redeem now link.  It will automactially fill your voucher code and pull up the product for you to book.


    There are 2 ways to redeem your gift certificates and vouchers from the website:


    1st Option:

    • Click the BOOK NOW button
    • A pop box will appear with a menu on the left-hand side, click REDEEM VOUCHER
    • Enter voucher code (if you have multiple vouchers- enter 1st code,  and then at checkout there will be a spot to enter the rest of your codes
    • Add items to the cart that you wish to purchase (you can click PRODUCTS on the top tabs to go back and add more items at any time)
    • At checkout- your voucher code will be applied, (if you have multiple codes- there will be a spot at checkout labeled "voucher redemption codes" to enter the remaining codes)

    2nd Option:

    • Click the TICKET INFO Tab on the website menu
    • Scroll down and click GIFT CERTIFICATE REDEMPTION
    • This will take you to our page with gift certificate redemptions and sales
    • Click the REDEEM NOW button
    • Enter voucher code (if you have multiple vouchers- enter 1st code,  and then at checkout there will be a spot to enter the rest of your codes
    • Add items to the cart that you wish to purchase (you can click PRODUCTS on the top tabs to go back and add more items at any time)
    • At checkout- your voucher code will be applied, (if you have multiple codes- there will be a spot at checkout labeled "voucher redemption codes" to enter the remaining codes)

  • MY GIFT CERTIFICATE EXPIRED- CAN IT BE EXTENDED?

    No.  Gift Certificates are valid for 1 year from purchase date.  But you can redeem a ticket time past your expiration date.  For example, if my gift certificate expires on 2/20/24, I can still redeem it to climb on 5/5/24, as long as I book the reservation online before the 2/20/24.  You will not be able to redeem your gift certificate if it is past its expiration date and no extensions or exceptions can be made. 

  • HOW MUCH DOES IT COST?

    •  Timber Trek Adventure Experience $59 
    • Climb until Close $45
    • Little Foot Combo Ticket $65
    • Have a group?  Call for special group rates (301-888-8735)

  • IS THERE A PARKING FEE?

     NO, you have ventured out of the city and into the woodlands where parking is free! 

  • I’M MORE OF AN OBSERVER- CAN I JUST WATCH?

    Yes.  There is no fee for spectators; however, spectators are required to check in at the front office and SIGN A WAIVER.  There is even free wifi.  We have several picnic pavilions and observation areas with excellent views of the course, as well as walking trails under the course.  Don’t forget your camera, as we encourage everyone to capture the magic above! Please feel free to post pictures to our Facebook and Instagram pages. We love seeing our guests having a good time.  #ifoundbigfoot

  • WHAT SHOULD I BRING AND IS THERE A PLACE TO KEEP MY BELONGINGS?

    Please leave all valuables at home or store them safely in your locked vehicle.  We do have a key keeper available for your convenience.    Tree Trekkers is not responsible for lost or stolen property.


     You may wish to bring:

    • Something to drink and maybe a snack.  We do have tables, if you wish to bring a picnic lunch. We also have light concessions for sale. 
    • Optional items: sunscreen, bug spray, a hand towel, climbing gloves, hat 
    • Cell phones are allowed, however, at participant risk.  A fanny pack or zipper pocket are recommended for safe keeping.  

  • WHAT IS YOUR CANCELLATION POLICY?

    • For individuals, we require at least 1 week notice to cancel for a full refund. If you cancel less than a week out, we are happy to reschedule your visit, at no charge, or give you an account credit to use at a later date.
    • For group reservations of 10 or more climbers, we require a 50% deposit at time of booking. If you cancel your reservation more than 1 week in advance, we will refund your deposit. If you cancel less than 1 week out,  your deposit will become an account credit that you can use anytime and it never expires.  We require 24-hour advance notice to reschedule your visit.  Rescheduling is always free.
    • "No Shows" will not be refunded or rescheduled.  

  • WHAT HAPPENS WITH BAD WEATHER?

    We reserve the right to close the course due to inclement weather.  If we are experiencing high winds,  thunderstorms, heavy rain, or a high heat index we will close the course.  If we make the call to close the course before your reservation time begins, we will notify you and offer a rain voucher or refund.  If the course closes during your climb, we will provide you with a rain voucher to come back at a future date.  If the park is open and you decide you'd like to cancel due to weather, we will reschedule your reservation free of charge or offer you an account credit to be used at a future date.

    We use the Weather Channel for our weather information.

  • IS THERE A PLACE TO EAT?

    • We do have several pavilions and picnic tables throughout the park. These can be reserved, or they are first come first serve. You are allowed to bring your own chairs and tents.
    • We sell bottled water, sports drinks and prepackaged snacks.
    • You are welcome to bring outside food or drink, just NO glass containers.
    • Il'fornos Express pizza does deliver to the park.

  • CAN I EAT BEFORE OR DURING MY CLIMB?

    We recommend swimming pool rules for this-don't eat heavy meals at least 30 minutes before your activity.  We recommend eating small light snacks before and during your climb as we want you to keep your energy levels up; we recommend eating larger heavier meals after your climb.  Please remember to stay hydrated before, during, and after your climb.

  • DO YOU ALLOW SMOKING?

    NO.  

    There is no smoking, tobacco use, or drugs, permitted on the property.  

  • CAN I BRING MY DOG?

    NO.

    Service Animals only.  There are plenty of parks in the Frederick area that allow dogs. Ballenger Creek Park has 2 dog parks and Baker Park allows you to take your furry friend anywhere as long as he or she is leashed. 

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